1. Information We Collect

We collect only the minimum information needed to operate our services, categorized by source:

a) Website & Survey Data

• Contact Information: Email address (for newsletters, updates, or direct inquiries).

• Survey Data: Demographic, family, or opinion information you voluntarily provide through our online surveys.

• Website Analytics: Non-sensitive data (e.g., visitor count, page views, country/region) used to monitor website performance and traffic.

b) Account & Billing (App)

• Parent’s Account: Parent’s email (required for account creation), password/login credentials.

• Billing Data: Payment information (processed securely by third-party payment processors like Apple/Google/Stripe; we do not store full credit card details).

c) Child Profile & Learning (App Only)

• Child Profile: Nickname (e.g., “LionCub”), chosen avatar, and language preferences.

• Usage Data: Lesson progress, story interactions, app session times, and non-sensitive, anonymized screen events.

We do not collect advertising identifiers, real names of children, birthdates, locations, photos, or audio recordings of children.

d) Device Information (App & Website)

• Device type, operating system, and browser version (Used to fix crashes, bugs, and optimize performance).

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We do not collect advertising identifiers, real names of children, birthdates, locations, photos, or audio recordings of children.

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2. How We Use Your Information

We use your data solely for the following purposes:

• Service Delivery: To provide, maintain, and personalize the App, Website, and physical products.

• Account Management: To manage your account, process payments, and fulfill subscriptions.

• Product Improvement: To analyze survey feedback and learning data to improve content, fix bugs, and optimize educational features.

• Email Communications: To send you newsletters, updates, or respond to direct inquiries (only if you consent).

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3. Children’s Privacy (COPPA/GDPR/PIPEDA)

DHFH is designed for children, but only adults (parents/guardians) may create accounts or submit survey data.

• We require explicit parental consent before creating a child profile in the App.

• Child data is limited to a non-identifying nickname, avatar, and progress data.

• We immediately delete any child personal data collected without verifiable parental consent.

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4. Third-Party Links

Our site may contain links to other websites. We are not responsible for the content or privacy practices of those websites.

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5. Third-Party Service Providers & Transfers

We use trusted third-party services (e.g., hosting, analytics, payment processors) to operate the DHFH brand.

• International Transfers: Your data may be stored outside of your country (e.g., in the U.S. or EU). We use secure legal mechanisms, such as Standard Contractual Clauses (SCCs), to protect your data during these transfers.

• Third-Party Links: Our site may contain links to other websites. We are not responsible for the content or privacy practices of those websites.

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6. Legal Basis for Processing Data (GDPR)

We process your data under the following legal bases:

• Consent: Your consent for marketing emails or parental consent for child data processing.

• Contract: Processing necessary to provide the subscription service after registration.

• Legitimate Interest: Anonymized analytics, website performance monitoring, and fraud prevention.

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7. Data Retention and Your Rights

We retain data only as long as necessary. You have the right to:

• Access, correct, or update your personal information.

• Request a copy of your personal data (Right to Data Portability).

• Delete your information from our records (Right to be Forgotten).

• Withdraw consent or unsubscribe from emails.

To make a data request: Email: [doubleheartfullhall@gmail.com]

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8. Security and Policy Changes

• Security: We do our best to protect your information, but please note that no method of transmission over the Internet is 100% secure.

• Changes to This Policy: We may update this policy from time to time. When we do, we’ll revise the “Last updated” date at the top of this page. Your continued use of the service after any changes means you accept the updated policy.​​​

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9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

📧 doubleheartfullhall@gmail.com

Double Heart Full Hall

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